1. Intake: Receive request 2. Verify: Validate & attach documentation 3. Route: Assign to handler/vendor 4. Resolve: Complete work & document 5. Witness: Archive with crypto proof via SmartWater V2
⚠️ Escalation Protocol
Triggers: Risk / Late / Blocked • Auto-notify Owner Lens (UNBOUND) • Alert SONIA Control Center (SONIA) • Escalate to supporting council • Byzantine consensus on critical decisions
📋 Artifact Trail
• Timestamped notes with witness hash • Attached documents (receipts, photos) • Signal updates to stakeholders • Byzantine verification chain • SmartWater V2 telemetry sealed
📈 Signals & KPIs
4.2 hrs
Median Resolution
3
Open Items
0
Compliance Flags
4.8/5
Satisfaction
47
Actions Today
100%
Audit Integrity
📄 Documents & Outputs
Templates32 Forms
Receipts156 This Month
Active Reports12 Generated
Leases8 Active
Witness Hashes892 Sealed
🔧 Vendor & Service Contacts
Specialized Loan
Mortgage Servicer
$4,850/mo
American Modern
Property Insurance
$2,500/yr
Johnny's Pool
Pool Maintenance
$80/mo
Landscaping Co
Grounds Keeping
$150/mo
So Cal Gas
Gas Utility
Variable
SCE
Electric Utility
Variable
Azusa L&W
Water Utility
Variable
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New Contact
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⚖️ Governance & Audit
Design Principles
✓ Clear story + witnessable outcomes ✓ Every action writes cryptographic artifact trail ✓ Escalations route to Owner Lens + GCC ✓ Compliance flags must be reviewable ✓ Byzantine consensus on critical decisions ✓ SmartWater V2 seals all witness events